The lack of a well-constructed customer journey (or failure to have one) is one of the most common problems costing coaches and consultants sales.
Your customer journey is the sum of all the touchpoints and experiences a client has with your brand, starting when you first gain their attention and continuing through to their first purchase and beyond.
A customer journey consists of the messaging, channels, and experiences you use to gain the attention of your clients, earn their trust, inspire them to buy, and provide them with exceptional value.
In this post, I’ll help you identify hidden gaps in your customer journey that might be costing you sales.
The Failings of the Sales Funnel
We frequently hear about sales funnels. A sales funnel is often one part of a customer journey.
A customer journey is a more holistic view of the experience prospects, and customers have with your brand. Thinking in terms of a sales funnel costs you sales and lasting impact.
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